Frequently Asked Questions

Orders & Payments

Can I cancel or edit my order?

After you have placed your order, we unfortunately cannot cancel it as all orders are processed immediately to ensure prompt delivery.If you do not then want your ordered Kambukka, you can refuse delivery at the time the delivery driver presents himself.

I haven't received my order yet

For every order an order confirmation is sent within minutes – provided you have entered your email address correctly, of course. Have you checked your spam folder yet? Occasionally the confirmation ends up there.

If you really have not received an order confirmation, please fill in our contact form and we will get in touch with you as soon as possible.

What payment methods does KAMBUKKA accept?

We accept Visa, MasterCard, Maestro, Sofort Überweisung and Paypal.

My discount code is not working

Codes are not cumulative, check if you have not already purchased another promotional item, or if another discount is already in place Promotion: once it has expired, it cannot be redeemed or granted afterwards

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