Privacy policy
Bibo Brands BV takes the protection of personal data very seriously. This privacy policy is based on the principle that you as a customer or end user (natural person) have as much control over your privacy as possible. Bibo Brands BV thereby observes the regulations of the European General Data Protection Regulation (GDPR) of 25 May 2018, as well as all other applicable legislation regarding the protection of personal data.
In this policy, we explain what personal data we process, what it is needed for, how and for how long we retain this personal data, and how you as a customer or end user can control this.
This privacy policy applies to all customers and end users of Bibo Brands BV, as well as to all visitors to Bibo Brands BV websites. This privacy policy provides an overview of the current situation. The policy may be amended if new developments give cause to do so. The most current version of the privacy policy can be found at https://kambukka.com/policies/privacy-policy
1. Controller of your personal data
The controller of your personal data is Bibo Brands BV, Torenplein 7.16.1, 3500 Hasselt, Belgium. If you have any questions about the privacy policy, please e-mail us at customerservice@kambukka.com.
2. Categories of personal data that we process
Bibo Brands BV collects and processes the following personal data when you place an order or when you fill in the contact form on our website:
- Gender or title;
- First name;
- Surname;
- E-mail address;
- Phone number;
- Message;
- [OTHER?].
On our website, we clearly indicate the personal data you have to provide. Without this personal data, we may not be able to complete your order or answer your request.
When you visit our website, we may also process personal data via cookies we use on the website. More information about this can be found in our cookie policy [LINK].
3. Purposes for which we process personal data
Below is an overview of the purposes for which we process the personal data listed above. Your personal data will not be used by us for other purposes.
3.1 Sales and after-sales service
Bibo Brands BV processes personal data for processing orders, drawing up and sending invoices, and handling questions and complaints from customers. This personal data is processed on the legal ground "necessary for the execution of the sales agreement”, because without carrying out this processing we would not be able to complete sales or answer questions or complaints.
This also means that we are able to inform you by e-mail or by post about the execution of the sales agreement and the status of your order.
Bibo Brands BV also processes data about products purchased by customers for its sales and marketing department. As far as possible, we try to do this on the basis of anonymised or pseudonymised data. This allows us to make sure that Bibo Brands BV better corresponds to the needs of the customer groups it serves. This processing is therefore based on our legitimate interest to provide you with an even better service.
3.2 Reports
Bibo Brands BV processes personal data of customers to analyse statistics and prepare reports. The management of Bibo Brands BV uses these analyses and reports to help make decisions, evaluate products and service, and, for example, check the effectiveness of promotional campaigns. This processing is therefore also based on our legitimate interest to provide you with an even better service.
We use the personal data obtained, including the data provided voluntarily (for example name, e-mail address, address, phone number, etc.), in this report. We first try to anonymise or pseudonymise this data as far as possible.
3.3 Marketing purposes
We can also use the e-mail address you provide to send you e-mails regarding our activities, promotions and special offers if you have given your consent to do so when ordering. These e-mails always contain links to change your preferences or unsubscribe. You can also unsubscribe at any time by sending an e-mail to : marketing@kambukka.com.
4. Data protection
Bibo Brands BV makes every effort to protect your personal data as well as possible against unlawful use, access, loss and unavailability. Only authorised personnel who are bound by a confidentiality obligation can access your personal data. The storage and transfer of your personal data via the internet is secured by commonly-used up-to-date techniques.
5. Retention of personal data
Bibo Brands BV does not retain your personal data for longer than is strictly necessary to realise the purposes for which it was collected.
Your personal data will not be retained for longer than three years if no sales agreement is concluded with you. If a sales agreement is concluded with you, your personal data can be retained for up to ten years after processing your order.
Bibo Brands BV is also obliged to retain its financial administration for 10 years for the tax authorities. This administration includes all invoices sent to customers, and all the personal data on these invoices.
If you unsubscribe from our newsletter, your personal data will no longer be retained in order to send you newsletters. Your personal data may still be stored on the basis of another legal ground, for example because you have purchased a product from us (sales agreement).
Notwithstanding the foregoing, we will be unable to delete certain personal data if there is a statutory obligation to retain this personal data, or if we may need this data in the context of a legal claim.
6. Sharing your data with third parties
Bibo Brands BV prefers to outsource certain activities in a number of situations, either because Bibo Brands BV does not have certain knowledge in-house or because the specialist knowledge of others is more effective. In such a case, we may need to share some of your personal data with third parties.
These third parties only act as processors of your personal data on behalf of Bibo Brands BV, and Bibo Brands BV will conclude the required processing agreements with these service providers. Bibo Brands BV demands that these third parties guarantee that they will only use the personal data provided for the described purpose, and also demands certainty about the way in which the third party protects the personal data and destroys it after use. In the context of the execution of their assignment, the third parties must also comply with the provisions of the GDPR.
6.1 Work involving third parties
Sending post and packages
Advertising and analysing the effectiveness of advertising
Sales and payments
Web analytics
Surveys
Monitoring the sales funnel
Sending newsletters
CRM
Handling contacts and complaints
6.2 Google Analytics
Bibo Brands BV uses Google Analytics to monitor how users use the website and how effective Bibo Brands BV's AdWords ads are on Google search result pages.
The information obtained in this way, including your computer’s IP address, is shared with and stored by Google. Read Google's privacy policy for more information about this.
Google uses this information to monitor how our website is used, to provide reports about the website to Bibo Brands BV, and to provide its advertisers with information about the effectiveness of their campaigns.
Google may provide this information to third parties if Google is statutorily obliged to do so, or insofar as these third parties process the information on behalf of Google. Bibo Brands BV has no control over this.
Bibo Brands BV has not given Google consent to use Analytics information obtained through Bibo Brands BV for other Google services.
Furthermore, we do not share personal data with third parties, unless we are obliged to do so pursuant to mandatory statutory provisions (e.g. transfer to external bodies, such as supervisory or law enforcement authorities), or as a result of a court order or a government order.
In any case, we will ensure that all reasonable security measures are taken so that your data can be transferred securely.
In principle, your personal data will not be transferred outside the country.
If such transfers nevertheless prove necessary, we take the necessary measures to ensure that your personal data is highly protected, and that any transfers of personal data to outside the EEA are lawful.
If a transfer takes place to a country outside the EEA, and the European Commission has not determined that this country offers an adequate level of protection, such transfer is always subject to a contractual agreement that meets all requirements for transfers to third countries, such as the approved standard data protection clauses established by the European Commission. You can consult the standard contractual clauses approved by the European Commission via the following link: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_nl
7. Links
Our website contains links to other websites. This privacy policy only applies to our website. Bibo Brands BV bears no responsibility for the way in which these other websites may process your personal data. When visiting other websites, we recommend that you always consult their data protection provisions.
We are neither responsible for the content of websites to which you are referred from links on this website, nor can we be assumed to endorse the content accessed via these links.
8. Your rights
1. You always have the right to have incorrect, incomplete, inappropriate or outdated personal data erased or rectified.
2. In addition, you always have the right to access and inspect your personal data.
3. As a customer, you have the right to object to the processing of your personal data or to withdraw your previously given consent for a specific type of processing of personal data. When exercising this right, we request that you clearly indicate which type or types of processing you object to, or which consent you wish to withdraw.
We would like to point out that objection to certain processing of your personal data may mean that you can no longer use certain services or products offered by us.
4. You have the right to be forgotten and to have your personal data erased in the following cases:
If the storage or processing of your personal data violates Belgian and European legislation
If your personal data is no longer required for the purpose for which it was collected
If you withdraw your consent to the processing, and there is no other legal ground that justifies the processing of your personal data
If you object to a processing, and there are no overriding compelling legal grounds for the processing
If we unlawfully process your personal data
If certain conditions of Union law have to be met
If you are under the age of 16 and your personal data is collected and processed in connection with the offer of information society services without the consent of your parents or guardian.
In this context, Bibo Brands BV will erase and destroy all personal data it holds about you, except in the following cases: Statutory obligation to keep this personal data, or to initiate, substantiate or exercise legal claims.
5. You have the right to portability of the personal data that you have provided to us. In this context, you will receive the personal data in a structured, common and machine-readable form.
6. In order to exercise the above rights, you can contact using the following methods:
by e-mail: customerservice@kambukka.com
in writing to the following postal address:
Bibo Brands BV
Torenplein 7.16, 3500 Hasselt
België
If you wish to exercise your rights, please provide us with proof of your identity. This will prevent any unauthorised disclosure or processing of your personal data. We therefore ask you to enclose a copy of the front of your identity card with your request as the preferred method. This copy will only be used by us to exercise the rights you have requested.
7. Finally, you also have the right to lodge a complaint with the Belgian Data Protection Authority, for example if our answer falls short of your expectations. You also have this right if you believe that the processing carried out by us is unauthorised.
Website:
https://www.gegevensbeschermingsautoriteit.be/burger/acties/klacht-indienen
Contactgegevens:
Gegevensbeschermingsautoriteit
Drukpersstraat 35, 1000 Brussel
+32 (0)2 274 48 00
+32 (0)2 274 48 35
COOKIEpolicy
We, Bibo Brands BV, with registered office at Torenplein 7.16.1, 3500 Hasselt, Belgium (hereinafter referred to as 'Bibo Brands', ‘us’ or 'we'), would like to use the cookie policy to inform visitors to our website about which cookies are used on our website, why we use them, and how you can delete or disable cookies.
The cookie policy may be amended if new developments give cause to do so. The most current version of the cookie policy can be found at Privacy Policy.
1. What is a cookie?
A cookie is generally a small data file that we send and store in your web browser or on your mobile device when you visit our website. The next time you visit our website using the same web browser or device, this information will be sent back to our website. Cookies help us with aspects such as remembering your preferences when using our website (e.g. your preferred language), unless you have adjusted your browser settings to refuse cookies.
2. Types of cookies
There are different types of cookies. Cookies can be classified according to their origin, their function, and their lifespan.
First-party cookies are technical cookies that ensure our website functions properly. This increases the quality of our services.
Third-party cookies are cookies that are placed by a domain name other than that of our website. If a user visits a website and a third party places a cookie via that website, it is a third-party cookie. For cookies placed by third parties, please refer to the policies that these parties provide on their respective websites.
Please note: we have no control whatsoever on the content of these policies or the cookies of these third parties.
The first-party and third-party cookies can be further classified into, among others:
Essential or strictly necessary cookies are, as their name indicates, essential for the website to function properly, e.g. by establishing a certain connection. We may use these cookies without your prior consent;
Functional cookies are cookies that ensure that the website offers certain functions you have requested. They keep information about your choices and preferences on our website (e.g. cookies to remember log-in or registration, your language preference, products in your shopping cart, etc.). Functional cookies are by their nature first-party cookies. We may use these cookies without your prior consent;
Non-functional cookies are cookies that can be placed for statistical, social, targeting and commercial purposes. They are not related in any way to the mere technical support of the website. Non-functional cookies can be first-party or third-party cookies, and can only be placed and used by us to the extent that you have given us your consent previously via the cookie banner.
There are various types of non-functional cookies:
Cookies with statistical purposes, which allow checking which pages of the website you visit, where your computer is located, etc. (Google Analytics, Google Tag Manager, Hotjar).
Cookies with social purposes which allow the user to share the content of the visited website directly with others via social media (Facebook, Twitter, LinkedIn, YouTube).
Cookies with targeting purposes, which allow a profile to be compiled based on your behaviour online, so that the advertisements displayed are relevant to your interests (Facebook).
Cookies with commercial purposes, which keep track of how many and which advertisements have been shown to a user (Google AdWords and Bing ads).
Cookies can also be categorised according to their lifespan:
Permanent cookies: These cookies remain on the user's device for the duration specified in the cookie. They are activated each time the user visits the website that placed the cookie in question (e.g. cookies placed by social media such as Facebook, Google Analytics, etc.). Most non-functional cookies are permanent cookies.
Session cookies: These cookies allow us to simplify and link a user's actions during a browser session. A browser session starts when a user opens the browser screen, and ends when the users closes the browser screen. Session cookies are placed temporarily. As soon as you close the browser, all session cookies are deleted. Most functional cookies are session cookies.
3. Information about the use of cookies on our website
Our website uses functional cookies, as well as analytical and advertising cookies. This helps us to provide you with a better user experience when you visit our website, allows us to optimise our website and our services for you, and makes it easier to show advertisements that are relevant to your interests.
When you use the website, the following functional cookies are used:
| Name |
Function |
Validity |
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Cookies accepted |
First-party cookie. Monitors whether the user has seen the cookie banner and accepted cookies. |
8 days |
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Name |
Function |
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Google Analytics |
Third-party cookie. Monitors which pages the user visits and how long the user stays on the website. |
https://policies.google.com/privacy |
Finally, we also use the following advertising cookies on our website.
The cookies we use as mentioned above do not all allow us to systematically collect data that could identify the users of our website. They only help us to guarantee and improve the functioning of our website. However, the following data, which qualify as personal data, may nevertheless be processed by some cookies:
Information about your computer (e.g. your IP address, the date and time of your visit to our website, the internet address of the website from which you opened the link to our website);
Other information that you choose to send us (e.g. when you ask us for information).
Please read our privacy policy [LINK] to learn about how we process and secure personal data, how long we retain it, and your privacy rights. Be well aware that these privacy rights no longer apply when the personal data processed via cookies is anonymised, only when we process personal data.
For the sake of completeness, you should be aware that our website also uses some social media tools (such as share buttons) that make it possible for visitors to communicate and share content with platforms such as Facebook, as well as certain applications that allow us to add additional functionalities to our website. These social media tools and apps may themselves also use cookies and other similar technologies.
Please always read the privacy policy and cookie policy of the respective social media platforms or apps thoroughly. Be aware that we have no control whatsoever on either the content of these cookie policies or the content of the cookies of these third parties.
We use the following social media tools on our website:
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App |
Privacy beleid |
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See also the privacy policy of Facebook |
4. Accepting cookies
A cookie banner will appear on your first visit to our website. We use this cookie banner to inform you about which cookies we use, and we ask your consent to use analytical cookies and/or advertising cookies. You are free to accept or refuse.
5. Managing cookies (delete or disable)
The time a cookie remains on your computer or mobile device depends on whether it is a permanent cookie or a session cookie. Session cookies remain until you stop browsing. Permanent cookies remain until they expire or are deleted. See below on how to manage cookies, and more information on how to delete them before they expire.
If you do not want websites to place cookies on your device or if you want to delete your cookies, you can change your cookie settings in your web browser.
These settings can usually be found in the 'Options' or 'Preferences' menu of your web browser. You can also adjust your settings so that your browser refuses all cookies, or only those cookies from third parties.
The following links could be useful for an explanation of these settings. If they are not, click the 'Help' button in your web browser for more details.
You can find useful information about cookies at:: http://www.allaboutcookies.org/ and https://www.youronlinechoices.com/uk/.
6. Any questions?
You can always contact us by e-mailing: info@kambukka.com.