Refund policy

The customer/consumer is entitled to inform Bibo Brands that he/she renounces the purchase and wishes to revoke it, without payment of any penalty and without the necessity for any reason, within 14 calendar days from the day following the delivery of the products.

In order to exercise this right of withdrawal, you must let us know of your decision to withdraw from the purchase within the aforementioned period with an unambiguous declaration. This declaration can be e-mailed to info@kambukka.com. If desired, you can use the withdrawal form to do this. We do our utmost to answer e-mails promptly.

Once we have confirmed receipt of your unambiguous declaration, return the product in its original packaging and at your own risk and expense to the following address:

Sprint Logistics
Unit 1, The Links
Bakewell Road
Orton Southgate
Peterborough
PE2 6BJ

The product must be returned in unaltered and unused condition (including the labels). When returning, the original packing slip must always be attached to the package, together with a clear mention of your name and address. Shipping costs are borne by the customer, unless an error was made by Bibo Brands. 
As soon as we have received the items in unaltered and unused condition, your money (including the initially paid standard shipping costs, with the exception of any additional costs as a result of you choosing a delivery method other than the cheapest standard shipping offered by us) will be refunded within 14 calendar days. We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise. In any event, you will not be charged for this reimbursement.

If the product is damaged by careless handling or by treating the product in a way that goes beyond what was necessary to determine the nature and characteristics of the product, or if an incomplete product is returned, the customer/consumer is liable for any loss in value of the product.

The customer cannot invoke any right of withdrawal for products personalised at the customer's request. The right of withdrawal is not available to professional customers.